The Integrations page connects SkipCalls to the tools you already use: your CRM, Zapier, Slack, Telegram, your own software and more. Open it from Integrations in the left menu of the web dashboard.
Which plan do I need?
Integrations need the Growth, Business or Enterprise plan. This covers API keys, Zapier, outbound call links, webhooks and CRM connections. They are not included on Starter.
Calendar connections (Google, Outlook, Calendly and others) are separate and work on every plan. Set them up under Appointments; see connecting your calendar.
What's on the Integrations page
Overview: a starting point that explains each option.
API Keys: create and manage keys for other apps and developers.
Zapier: connect SkipCalls to thousands of apps through Zapier.
Outbound Calls: create a link that makes your receptionist call someone when your CRM or app opens it.
Notifications (Webhooks): send call, text, appointment and task events to Slack, Discord, Telegram, Zapier, Make.com or your own system.
CRM: send call results straight into your CRM.
Webhook Docs and AI Agents (for developers): the data format of each webhook event, and how to connect AI assistants like Claude and ChatGPT to your account.
CRM connections
After each call, SkipCalls finds or creates the contact in your CRM and adds the call details, such as the summary, recording link and collected information. Supported:
Salesforce: find or create Leads and log calls as Tasks.
HubSpot: find or create contacts, add call notes, and optionally create deals.
Jobber: find or create clients and create Work Requests. Connects with one click, no keys needed.
GoHighLevel: find or create contacts and add call notes.
kvCORE (BoldTrail): find or create contacts and log calls.
Lofty (Chime): real estate CRM.
Shopmonkey: create Shopmonkey appointments when your receptionist books one.
To connect one, go to Integrations → CRM, click the CRM, fill in its form, click Test Connection, then Save Settings. Connected CRMs show under Connected, with Edit and a trash icon to disconnect.
Many CRMs also have a Smart Filter under Advanced Settings: write rules in plain English (for example "Only send calls longer than 30 seconds where the caller asked for a quote") and only matching calls are sent.
Webhooks and notifications
Webhooks send details to another app the moment something happens. You can send them to your own web address, Zapier, Make.com, Telegram, Slack, Discord or Shopmonkey.
Available events: outgoing calls (Started, Achieved, Not Achieved), incoming calls (Started, Completed, Error), texts (Received, Sent, Failed), appointments booked, tasks created, and customer file uploads.
Full guide: How to Set Up Webhooks.
Zapier
Use the SkipCalls app in Zapier to send calls, texts and appointments to tools like Google Sheets, Gmail or Slack, or to start calls from other apps. Zapier asks for a SkipCalls API key. Full guide: Zapier integration.
Start calls from your CRM or app (Outbound Calls)
Have your receptionist call a new lead automatically, for example when a lead comes into your CRM.
Write instructions for outgoing calls in your receptionist's Call Script → Outgoing Calls.
Go to Integrations → Outbound Calls.
Choose receptionist: pick who makes the calls.
Get your link: click Create my link. SkipCalls creates the API key for you.
Add call details: add the phone number (or your CRM's phone field) and any extra information the receptionist should know, like the lead's name.
Copy the final link into your CRM's automation or webhook action.
Each time the link is opened, SkipCalls calls that number right away. Using BoldTrail (kvCORE)? Follow How to Auto-Call Leads from BoldTrail.
API keys
Go to Integrations → API Keys and click Create API Key.
Give it a name. Optionally set an Expiration Date; leave it blank for a key that doesn't expire.
Copy the key right away. It's only shown once.
You can delete a key at any time; anything using it stops working immediately. To explore the API, see API Documentation & Playground.
Good habits
Keep API keys private. Never post them publicly or put them in a website's code.
Use one key per app, so you can delete one without breaking the others.
Send a test before you rely on a webhook or CRM connection.
Integrations are set up in the web dashboard. In the mobile app, Settings → Integrations covers your calendar and Knowledge Base.