Connect Outlook Calendar so your receptionist can check your availability and book appointments into your Outlook schedule. It works with personal Outlook.com accounts and Microsoft 365 work accounts.
Before you start
A Microsoft account with Outlook Calendar.
An active SkipCalls subscription.
Connect on the web
Open Tools & Setup → Appointments and switch to the Booking systems tab.
Click Connect calendar and choose Outlook Calendar.
Sign in with your Microsoft account and accept the permissions.
Your Outlook calendars now appear in the Booking systems list.
Connect in the mobile app
Outlook works in the app too. Go to Settings → Integrations → Connect Calendar and choose Outlook Calendar. See Connect your calendar in the mobile app.
Choose receptionists and set your hours
On the Booking systems tab, click Manage next to the calendar and tick the receptionists that should book into it.
Open the receptionist, go to the Booking tab, and click Configure to set work days, hours, time zone, appointment length, and the gap between appointments.
Click Save Settings and make a test call.
Anything already on your Outlook calendar blocks that time.
Microsoft 365 work accounts
Some companies require an IT administrator to approve new apps. If Microsoft says you need admin approval, ask your IT admin to allow SkipCalls, then try again.
Troubleshooting
Wrong calendar: make sure you signed in with the right Microsoft account (personal or work). You can connect both.
A calendar is missing: under Connected accounts, click the sync button next to your Outlook account.
Receptionist only checks availability: on the receptionist's Booking tab, open Configure and set Allow booking to Receptionist can book.
Reconnect notice: click Reconnect at the top of the page and sign in again.
FAQ
Can I use Google Calendar and Outlook together?
Yes. You can connect both, and a receptionist can use more than one calendar.
Does it cost extra?
No. Calendar connections are included in every SkipCalls plan.
For all booking settings and how booking works on a call, see Appointment Booking: Connect Your Calendar So Your Receptionist Can Book.