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Run several businesses from one account

Written by Nikita Podelenko

You can run more than one business from a single SkipCalls account. Each business gets its own Business Profile: its own name, type, address, hours and answers. Each receptionist answers for one business, so callers to your bakery hear about the bakery and callers to your catering company hear about catering.

What you need

One business is included with every plan. You can have one business per receptionist your plan allows:

  • Starter: 1 receptionist, 1 business

  • PRO: up to 3 receptionists and 3 businesses

  • Business: up to 10 receptionists and 10 businesses

To add more, open Billing in the app and choose a larger plan.

Add a second business

  1. Open Business Profile in the app.

  2. Click the business name at the top of the page and choose New business.

  3. Fill in What is it called? Add the website if you have one. SkipCalls can read it and fill in answers for you.

  4. Pick What kind of business?. This sets the questions your receptionist should know the answers to.

  5. Add the address and timezone if they differ from your first business.

  6. Under Its own name on calls, set the name the receptionist introduces itself as. By default it uses the business name.

  7. Under Who answers for it?, choose the receptionist for this business, or pick Decide later.

  8. Click Create business.

The new business opens right away. Fill in its answers: hours, services, prices, policies. Each business keeps its own answers.

Choose which business a receptionist answers for

  • From the business: on the Business Profile page, switch to the business with the menu at the top, then add a receptionist under Answered by.

  • From the receptionist: open the receptionist, go to Tools, and pick the business under Business profile.

Phone numbers

Each receptionist has its own SkipCalls number. Forward each business line to the number of the receptionist that answers for that business.

Switch or remove a business

Use the menu at the top of the Business Profile page to switch between businesses or delete one you no longer need. Your first business stays as the default.

Questions

If you get stuck, write to us in the chat and we will help.

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