Recognition Boost helps your receptionist correctly hear names and special words that ordinary speech recognition may miss.
Think of it as a short spelling list you give the receptionist before a call. It helps with words such as “Nguyen,” “Invisalign,” or a unique product name. It does not change what your receptionist says or how it handles calls.
When should I use it?
Add a word or short phrase when all three are true:
Callers are likely to say it.
The exact spelling matters.
It is uncommon or easy to mishear.
Good examples include:
People’s names and surnames
Your business, product, or service names
Local place names
Industry terms, medicines, or acronyms
Do not add common words such as “appointment” or “customer.” Also avoid phone numbers, email addresses, temporary dates, and long sentences. A short, focused list works best.
Let SkipCalls find useful words
Open Receptionists in the SkipCalls web dashboard.
Choose the receptionist you want to improve.
Open Recognition Boost.
Select Analyze conversations.
Review the words that were added. Remove anything that is not useful.
SkipCalls checks up to 30 recent conversations, your Business Profile, and your call instructions for names and special terms. It adds only new suggestions and keeps the words you already saved.
Add a word yourself
Type the word or short phrase exactly as you want it spelled.
Select Add.
Repeat for other important words.
You can keep up to 50 words or short phrases. If autosave is on, changes save automatically. If autosave is off, select Save changes.
What happens on a call?
When a caller speaks, the receptionist first turns the caller’s voice into written words so it can understand the request. Recognition Boost tells that listening step which spellings may be important.
It is a helpful hint, not a guarantee. Background noise, a weak phone connection, and unclear speech can still affect what is heard. Use only the most important terms, and test your receptionist after making changes.
What Recognition Boost does not change
It does not add facts or instructions.
It does not change the receptionist’s voice.
It does not teach the receptionist how to answer a question.
To change what your receptionist knows, update the Business Profile or Knowledge Base. To change how it handles a call, update the Call Script.