Outbound Call Completed — an AI-placed outbound call finishes successfully

Outbound Call Failed — no answer, busy, rejected, or error

Incoming Call Completed — your AI receptionist handles an inbound call

New SMS Received — an inbound text arrives on one of your numbers

Outbound SMS Sent — an SMS is sent from one of your numbers

SMS Delivery Failed — an outbound SMS fails to deliver

Appointment Booked — the AI agent successfully books a slot on your calendar during a call

Schedule Outbound Call — queue an AI-powered phone call to any number. Pass the agent, goal, scheduled time, max duration, timezone, and optional context.

Send SMS Reply — post a reply into an existing SMS conversation (pair with the "New SMS Received" trigger).

Find Outbound Calls — past outbound calls, optionally filtered by status or phone

Find Incoming Calls — inbound call history with filters

Find SMS Conversation — look up a thread by customer phone or status

event_type — always INCOMING_CALL_COMPLETED

call_id, call_title, call_status, call_duration_minutes, call_type='inbound'

caller_name — populated if the caller is in your Contacts

phone_from — the caller's number

phone_to — your SkipCalls number they dialed

phone_country

call_started_at, call_finished_at — ISO-8601

summary_full — full AI-generated call summary

summary_short — one-line version

recommended_next_action

agent_id, agent_name, agent_description

data_collected_count + data_1_field, data_1_type, data_1_value, data_2_* … up to data_10_* (structured info the agent extracted during the call)

evaluations_total, evaluations_passed, evaluations_failed, evaluations_unknown, evaluation_success_rate

eval_1_name, eval_1_type, eval_1_rationale … up to eval_5_*

tasks_count, next_task_title, next_task_priority, next_task_due_date, lead_status (HOT/WARM/COLD/UNQUALIFIED)

recording_url

call_goal — the goal you set for the call

call_phone_number — the number dialed

call_scheduled_at

business_goal, business_context, needs_retry

transfer_allowed, was_transferred, transfer_number

event_type='SMS_RECEIVED', communication_type='sms'

sms_conversation_id — capture this to use with Send SMS Reply

sms_message_id, sms_message_content, sms_message_direction='INBOUND'

sms_message_status, sms_created_at

sms_conversation_message_count, sms_conversation_agent_messages, sms_conversation_customer_messages, sms_conversation_unread_messages

is_inbound_sms, is_outbound_sms — booleans for easy filtering

phone_from (customer), phone_to (your number)

agent_id, agent_name

appointment_id, appointment_title, appointment_description

appointment_start_time, appointment_end_time, appointment_duration_minutes, appointment_timezone

appointment_source_type — INCOMING_CALL / OUTBOUND_CALL / MANUAL

appointment_calendar_provider, appointment_calendar_name, appointment_external_event_url

guest_name, guest_phone, guest_email — captured during the call

contact_id, contact_first_name, contact_last_name, contact_phone, contact_email, contact_lifecycle_stage — CRM match

source_call_id, source_call_summary, source_call_caller_name, source_call_phone_from

agent_id, agent_name

Trigger: Incoming Call Completed

Action: SMS by Zapier or Twilio → Send SMS

Body template: New lead: #{{caller_name}} at #{{phone_from}}. #{{summary_short}}. Tap to call back.

Trigger: Incoming Call Completed

Action: Create or Update Contact in your CRM

Map phone_from → Phone, caller_name → Name, summary_full → Notes, lead_status → Lifecycle Stage

Trigger: any Call Completed

Action: Google Sheets → Create Spreadsheet Row

Map the fields you care about — timestamp, caller_name, phone_from, call_duration_minutes, summary_short, recording_url, lead_status

Trigger: Appointment Booked

Action: Slack → Send Channel Message

Body: 📅 New booking: #{{guest_name}} on #{{appointment_start_time}} (#{{appointment_calendar_name}}). Phone: #{{guest_phone}}

Trigger: New SMS Received

Filter / Paths: route by sms_message_content keywords or contact owner

Action: Send SMS Reply — pass sms_conversation_id from the trigger

Trigger: HubSpot / Pipedrive → New Contact

Action: Schedule Outbound Call — set phone from the contact, craft a goal like "Qualify the lead and book a 15-min intro if there's fit"

Trigger: Incoming Call Completed

Action: Gmail / Outlook → Send Email

Subject: Call from #{{caller_name}} — #{{summary_short}}

Body: #{{summary_full}} + Recording: #{{recording_url}}

No manual webhook URL pasting, no "test webhook" round-trips

Fields are pre-named (phone_from, summary_full) instead of raw JSON keys

You can pause, enable, or scope subscriptions per-receptionist from the SkipCalls dashboard

Automatic retries and delivery error handling on our side

Trigger not firing? Check the Zap is turned on in Zapier AND the subscription shows Enabled in the Zapier tab inside SkipCalls.

Wrong receptionist firing? In the Zapier tab, change the Which receptionist column for that subscription, or pick All to fire for every agent.

API key rejected? Keys don't expire but can be revoked. Open Integration → API Keys and generate a new one.

Empty caller_name? That field is only populated when the caller already exists in your Contacts. phone_from is always set — use it as a fallback.

Dates aren't parsing? All datetime fields are ISO-8601 UTC (2026-04-21T15:00:00Z). In Zapier, set the field type to "datetime" — formatting works automatically in Gmail, Slack, Google Calendar, etc.

No data in data_1_field? That means the agent didn't have any data collection fields configured. Open the agent, add structured fields under "Data Collection", and those fields will appear on every future call.