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Use Your Own Phone Number for Outbound Caller ID

Verify your business number and select it as the caller ID for outbound AI calls.

Written by Nikita Podelenko

When your receptionist calls someone, they normally see a SkipCalls number. You can verify a business number you own and use it as the caller ID instead.

Your number stays with your current carrier. Incoming calls aren't affected — they keep ringing your phone as usual.

This is included on PRO and higher plans, on the web and in the mobile app (Growth and higher on older web plans). Starter accounts that already used their own number keep it.

On the web dashboard

  1. Open Phone Numbers.

  2. In the Add a number panel on the right, click Call out from your own number.

  3. Enter your business number. You can add a label like "Main office" if you like.

  4. Choose the receptionist that should call from it, then click Verify number.

  5. We call your number and show a code on screen. Answer the call, listen to the short message, and type the code on your phone's keypad.

  6. Come back and click I entered the code.

That's it — the receptionist you picked now calls out from your number. Your verified numbers appear under Your numbers for calling out, along with the receptionists that use them.

Change which receptionist uses the number

  1. In the left sidebar, under Receptionists, select the receptionist.

  2. On the Identity tab, find Call From My Number.

  3. Pick the verified number under Show this number to call recipients.

Stop using your number

On the Phone Numbers page, click the trash icon next to the number under Your numbers for calling out. Your receptionists go back to calling from a SkipCalls number. You can verify it again later.

In the mobile app

  1. Tap Settings, then Receptionist Settings, then Advanced Settings.

  2. Under Outgoing Calls, tap Use My Number.

  3. Enter your business number and follow the steps. We call the number, and you type the code shown in the app on your phone's keypad.

If your number forwards every call to SkipCalls: our verification call would go to your receptionist instead of you. The app asks about this and shows you how to turn forwarding off for a moment, then reminds you to turn it back on when you're done.

Good to know

  • You need to be able to answer a call on that number and type the code.

  • You can start up to two verifications per hour.

  • If a verification is already in progress, wait two minutes before trying again.

  • If the number is already verified on a different SkipCalls account, sign in to that account or message our support team.

Still seeing the wrong caller ID after verifying? Message our support team with the receptionist's name and the time of a recent call it made.

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