What is a closing phrase?
A closing phrase is a custom goodbye your AI receptionist says at the end of incoming calls. Instead of a generic "Thank you, have a great day," callers hear a sign-off that names your business and tells them what happens next.
Closing phrases apply to incoming calls only. In the web dashboard, this field is called Goodbye Message.
Why use one?
Brand consistency: every caller hears your business name before hanging up.
Clear expectations: tell callers when they'll hear back.
A professional finish: a polished goodbye makes your receptionist feel more personal.
Examples
"Thanks for calling Sunset Plumbing! Someone will get back to you within the hour."
"Thank you for calling River City Law. An attorney will review your message and contact you shortly."
"Thanks for calling Dr. Martin's office! We'll confirm your appointment by text."
How to set it up
Mobile app
Open the Settings tab and tap Receptionist Settings.
Tap Instructions & Greetings.
Tap Closing phrase.
Type your goodbye message (up to 200 characters).
Tap Save.
Web dashboard
Open Receptionists in the left sidebar and select your receptionist.
Open the Call Script section and choose the Incoming Calls tab.
Find step 2, Goodbye Message.
Type your goodbye message in Phrase (up to 200 characters; a counter shows how many you've used).
Your change saves automatically while autosave is on.
How it works
When the caller's request is handled and the conversation is wrapping up, your receptionist says your closing phrase before ending the call. It may adjust the wording slightly so it sounds natural, but it keeps the key parts: your business name and any promises you wrote.
If the call was in another language, such as Spanish or French, your receptionist says the closing phrase in that same language.
Tips for a great closing phrase
Include your business name so callers remember who they called.
Set a callback expectation you can keep, like "within the hour" or "by tomorrow."
Keep it short: one or two sentences is ideal.
Don't repeat the greeting: the closing phrase is for goodbyes, not introductions.
What if I leave it empty?
Your receptionist uses a short, polite goodbye, such as "Thank you, have a great day. Goodbye." It works, but it isn't personalized to your business.
To change how your receptionist greets callers or behaves during the call, see How to Write Effective Receptionist Instructions.