Calendar Integration: Booking Appointments Through Your AI Receptionist
Appointment Booking lets your receptionist offer available times and place bookings on your calendar.
Use it when callers should be able to book a consultation, service visit, estimate, follow-up, demo, or any other appointment without waiting for your team to call them back.
Best use cases
Clinics and practices booking new patient visits and follow-ups.
Home services booking estimates, repairs, and installations.
Salons and studios booking appointments by service type.
Consultants booking discovery calls.
Sales teams booking demos or follow-up calls.
If you only want to collect a preferred time and confirm later, use a Call Task instead. If you want the receptionist to actually book on a connected calendar, use Appointment Booking.
How to set it up
Go to Appointment Booking and connect the calendar you want SkipCalls to use.
Open AI Receptionists and choose the receptionist you want to edit.
Go to the Booking tab.
Connect the right calendar to this receptionist.
Set the appointment length, working days, working hours, timezone, and break time between appointments.
If you offer different appointment types, add each one with a clear name and duration.
Save your changes and test with a call.
How it works
When a caller asks to book, your receptionist checks the connected calendar for open times.
It offers times that fit your settings, confirms the caller's choice, and creates the appointment on your calendar.
If a caller asks for a time that is not available, the receptionist offers other options. If the request is unclear, it asks a short follow-up question instead of guessing.
Some booking providers manage availability inside their own account. If you use Calendly, Cal.com, Square, or a similar booking tool, set your services and availability there, then connect it to SkipCalls.
Examples
Medical practice
New patient visit: 40 minutes
Follow-up: 15 minutes
Medication check: 15 minutes
Home services
Free estimate: 30 minutes
Repair visit: 60 minutes
Installation consult: 45 minutes
Salon
Haircut: 45 minutes
Beard trim: 15 minutes
Color consultation: 30 minutes
Tips
Name appointment types the way callers would say them.
Add break time if you need travel, cleanup, or preparation time.
Keep working hours realistic so your receptionist does not offer bad times.
Keep your connected calendar up to date.
Test booking with your own phone before relying on it for live callers.
Review booked appointments during the first week and adjust durations if needed.
If your business needs approval before confirming, use Call Tasks to collect the preferred time instead of direct booking.