Transfer numbers let your AI receptionist connect a live caller to the right person or team, such as sales, support, or the owner. You can add up to 20 transfer numbers to each receptionist. During the call, your receptionist picks the best one based on what the caller needs and the instructions you wrote for each number.
Add a transfer number
Web dashboard: open Receptionists, select your receptionist, and open the Transfer section. Mobile app: open Settings → Receptionist Settings → Call Transfer.
Tap or click Add Number.
Enter a short label (like sales or owner), the phone number, and when your receptionist should use it.
Optionally set the hours when this number accepts transfers.
Choose how the transfer happens: Instant (Direct) connects the caller right away, and With briefing (Warm) has your receptionist tell the person who's calling and why before connecting them.
Save with Add Number.
Write a clear rule for each number, such as "Use when the caller wants to buy or asks about pricing," so your receptionist chooses correctly.
Learn more
Call Transfer: Connect Callers to the Right Person: the full setup guide for web and mobile, including transfer hours and managing numbers.
Warm vs Direct (Cold) Transfer: how to choose the right transfer mode for each number.