What are Post-Call Actions?
Post-Call Actions automatically schedule outbound calls to your team members or contacts immediately after an incoming call ends. This is perfect for emergency dispatch, urgent follow-ups, or notifying specific people based on call content.
How it works
A caller reaches your AI receptionist
After the call ends, AI analyzes the conversation against your instructions
If conditions match, an outbound call is automatically scheduled
Your specified contact receives a call with full context about the situation
Example Use Cases
HVAC Emergency Dispatch: "If caller mentions AC broken or HVAC emergency, call John at +1234567890 immediately"
Plumbing Emergencies: "If there's a water leak or pipe burst, call Mike the plumber at +1555123456 within 30 seconds"
VIP Customer Alerts: "If caller mentions they're a premium member, call the account manager at +1555999888 in 5 minutes"
Sales Leads: "If caller asks about pricing or quotes, call the sales team at +1555222333 in 2 minutes"
Setting Up Post-Call Actions
Go to your Agent Settings
Navigate to the Actions tab
Enable the feature with the toggle
Write your instructions in natural language
Writing Effective Instructions
Your instructions should include:
Condition: When should the call be triggered?
Phone number: Who to call (in international format with +)
Timing: When to make the call (immediately, in X minutes, ASAP)
Example Instructions
If caller mentions HVAC emergency or AC broken, call John at +15551234567 immediately.If there's a plumbing issue (leak, clog, burst pipe), call Mike at +15559876543 within 5 minutes.If caller asks about enterprise pricing or mentions they're a business, call sales team at +15550001111 in 2 minutes.
What the Recipient Receives
When the outbound call connects, your AI will provide:
Why they're being called (the trigger condition)
Caller's name and phone number
Summary of the issue discussed
Any addresses or specific details mentioned
Urgency level
Timing Options
Immediately / ASAP / Right away | 30 seconds |
In X seconds | Specified seconds |
In X minutes / Within X minutes | Specified minutes |
Tips for Best Results
Use specific trigger conditions - "AC broken" is better than "problem"
Always include the + country code in phone numbers
List conditions in priority order (first match wins)
Test with a few calls before relying on it for emergencies
Notifications
When a post-call action is scheduled, you'll receive a push notification:
"Outbound call scheduled - Calling John the HVAC guy in 1 minute(s) based on your recent call."
Limitations
One outbound call per incoming call (first matching condition)
Spam calls are automatically excluded
Test calls do not trigger post-call actions
Requires an active subscription with available minutes