What is the Lofty Integration?
The Lofty (formerly Chime) integration allows you to automatically sync call data from SkipCalls to your Lofty real estate CRM. When a call completes, SkipCalls will create or update leads in Lofty and log call activities.
What You'll Need
A Lofty account with API access
Your Lofty API Key or OAuth access token
How to Get Your Lofty API Key
Log in to your Lofty dashboard
Click the Settings (gear icon) in the navigation
Navigate to API Access or Integrations
Click Generate API Key or connect via OAuth
Copy the generated key
Setting Up the Integration
In SkipCalls, go to Integrations from the sidebar
Find Lofty in the CRM Integrations section and click it
Paste your API Key or OAuth access token
Configure your preferences:
Automatically Create Leads: Creates new leads in Lofty when a caller's phone number isn't found
Click Test Connection to verify your credentials
Click Save Settings
Advanced Settings
Click "Advanced Settings" to access additional options:
Smart Filter: Use AI to filter which calls get synced to Lofty. Enable this and provide custom rules like "Only send calls where user mentioned 'pricing' or 'showing'"
API Base URL: Only change this if instructed by Lofty support (default: https://api.lofty.com/v1.0)
What Data Gets Synced?
When a call completes (inbound or outbound), SkipCalls sends the following to Lofty:
Caller phone number
Call duration
Call summary and outcome
Full transcript (if available)
Recording URL
Troubleshooting
Connection test shows error:
Verify your API key is correct and has not expired
Make sure your Lofty account has API access enabled
Note: Browser-based testing may be blocked by CORS - the actual integration will work correctly
Leads not appearing in Lofty:
Check that the integration is enabled and saved
Verify the webhook is active in your SkipCalls webhook settings
If using Smart Filter, ensure your rules aren't filtering out the calls
Need Help?
Contact our support team if you need assistance setting up your Lofty integration.