SkipCalls can connect a live caller to you, a teammate, or a department. Each transfer destination can have its own phone number, instructions, availability, and transfer mode.

Open the current Call Transfer guide

The current guide covers setup in both the mobile app and web dashboard, multiple transfer destinations, per-destination hours, and both Warm and Direct transfers.

Warm transfer calls the recipient first and gives a briefing before connecting. Direct transfer connects the caller immediately without a briefing.

If a transfer does not work as expected, contact SkipCalls support with the receptionist name, transfer destination, and approximate call time so we can check the exact call.