Call Transfer lets your AI receptionist connect a live caller to you, a teammate, or a department. Each receptionist can have up to 20 transfer numbers, and each number has its own label, instructions, optional hours, and transfer mode: Instant (Direct) connects the caller right away, while With briefing (Warm) tells the person who's calling and why before connecting.
Set it up in the web dashboard under Receptionists → your receptionist → Transfer, or in the mobile app under Settings → Receptionist Settings → Call Transfer. For step-by-step instructions, see Call Transfer: Connect Callers to the Right Person. To choose a mode, see Warm vs Direct (Cold) Transfer.
If a transfer doesn't work as expected, contact SkipCalls support with the receptionist name, the transfer number, and the approximate time of the call.