Keep your RingCentral number and let your SkipCalls receptionist answer the calls you can't. You'll forward calls from RingCentral to your SkipCalls number. It takes about five minutes.
1. Find or get your SkipCalls number
This is the number RingCentral will forward calls to.
Already have one?
Mobile app: go to Settings → Receptionist Settings. Your number is shown under SkipCalls Number.
Web dashboard: open Phone Numbers (under Tools & Setup). Your numbers are listed under Numbers your receptionist answers.
Need a new one? On the web dashboard:
Open Phone Numbers and click Get Number.
Choose Local or Toll-Free. In the US and Canada, pick Local if you want to text customers, because toll-free numbers can't send or receive texts.
Optionally type an area code or digits you'd like in the number.
Click Get next to the number you like. It's ready in seconds.
Your new number is connected to a receptionist right away. To switch which receptionist answers it, pick a different one from the menu next to the number. For more, see Phone Numbers.
2. Forward your RingCentral calls to SkipCalls
On the web dashboard, you can click Forward my calls next to your SkipCalls number and choose RingCentral to see these steps with your number filled in.
RingCentral desktop, web, or mobile app
Click or tap your profile picture.
Open Incoming call rules.
Choose how calls reach SkipCalls:
To have SkipCalls answer only when you don't, edit your normal call handling so unanswered calls go to an external number, and enter your SkipCalls number.
To send every call straight to SkipCalls, turn on Forward all calls, choose Forward the call, and enter your SkipCalls number.
Optional: click Add schedule to forward only at certain times, such as after hours.
Click Save.
RingCentral Admin Portal (for admins)
Sign in to the Admin Portal and go to Users → Users with Extensions.
Click the user, then Phone → Incoming call rules.
Set forwarding to your SkipCalls number as described above, and click Save.
RingCentral's menus change from time to time. If yours look different, see RingCentral's call forwarding guide.
3. Test it
From another phone, call your RingCentral number.
Don't answer. If you set up forwarding for unanswered calls, let it ring until it stops by itself.
Your SkipCalls receptionist should pick up, and the call should appear in your call history.
If the receptionist doesn't answer, call your SkipCalls number directly. If that works, the problem is in the RingCentral forwarding rule. Double-check the number you entered and that the rule is saved and active.
Good to know
You need an active SkipCalls subscription to get and use a SkipCalls number.
Your receptionist handles forwarded calls with your current settings: answering questions, taking messages, booking appointments, and transferring callers.
Number limits and call minutes depend on your plan. See skipcalls.com/pricing.