Your Business Profile is a set of questions and answers that helps your AI receptionist answer callers accurately. This article covers the SkipCalls mobile app.
Watch: fill in your Business Profile in 1 minute
Why it matters
When callers ask things like:
"What are your hours?"
"Where are you located?"
"What services do you offer?"
"How much does it cost?"
your receptionist answers from your Business Profile. Without it, the receptionist can usually only take a message.
Open your Business Profile
Open the SkipCalls app.
Go to the Settings tab.
Tap Business Profile.
First-time setup
If you haven't set up your Business Profile yet, the app walks you through it:
Choose your business category — pick the one that best describes your business.
Answer a few core questions — basics like your business name and contact details.
Finish — your profile is ready. You can add more any time.
Core Info
The Core Info section at the top holds your essential details, such as your business name, website, email, and address. Tap any item to add or change it. Your receptionist uses exactly what you enter, so double-check it.
Your questions and answers
Below Core Info is a list of questions that fit your type of business, such as services and prices, hours, payment methods, and policies. Each question shows whether it has an answer yet.
Edit an answer: tap the question, type your answer, then tap Save Changes. You can also tap the microphone to speak your answer instead of typing.
Add a question: tap Add Q&A, enter the question and answer, and save.
Delete a question: open it and tap Delete Question.
Import instead of typing
Tap the import icon in the top-right corner of the Business Profile screen. You can:
Import from your website — enter your web address.
Use a photo — take a picture of a menu, price list, or flyer, or choose one from your gallery.
SkipCalls adds the answers it finds as new questions. It doesn't change answers you already have, so review what was added and fix anything that isn't right.
Question limit
Some plans include up to 20 questions. If you reach the limit, the Add Q&A button shows a PRO badge. Combine or delete a question to make room, or upgrade to SkipCalls Pro for unlimited questions.
Tips for better answers
Be specific: "We're open Monday to Friday, 9 AM to 6 PM" is better than "Regular business hours."
Keep it short: your receptionist reads the whole answer on calls, so one or two sentences works best.
Update regularly: change your answers when your hours, prices, or services change.
Think like a caller: make sure the questions you hear most often have answers.
How your receptionist uses your profile
Your answers are available to your receptionist on every call and text message, so it can answer right away. Questions without an answer are ignored. If a caller asks something your profile doesn't cover, your receptionist will usually offer to take a message so you can follow up.
You can also edit your Business Profile on the web dashboard, which has extra tools like importing documents and a guided interview.