Business Profile: Help Your AI Receptionist Know Your Business
Your Business Profile is a set of questions and answers that help the AI receptionist respond accurately to caller inquiries about your business.
Why Business Profile Matters
When callers ask questions like:
"What are your business hours?"
"Where are you located?"
"What services do you offer?"
"What's your website?"
The AI receptionist uses your Business Profile to provide accurate answers. Without this information, the AI can only take a message instead of helping the caller directly.
Accessing Business Profile
Open the SkipCalls app
Go to the Settings tab
Tap Business Profile
Core Info Section
The Core Info section contains essential business details. Fill out as many fields as possible:
Field | What to Enter |
Business Name | Your official business name |
Website | Your website URL (e.g., https://example.com) |
Your business contact email | |
Address | Your physical location or service area |
To edit a field, tap on it and enter your information. The AI will use exactly what you provide, so be accurate.
Knowledge Base Section
The Knowledge Base contains category-specific questions based on your business type. These might include:
Services you offer and pricing
Operating hours
Payment methods accepted
Common policies (returns, cancellations, etc.)
Each question shows whether it's been answered or not. Tap any question to add or edit your answer.
First-Time Setup
If you haven't filled out your Business Profile yet, the app will guide you through a quick onboarding:
Choose Your Business Category: Select the industry that best describes your business
Answer Core Questions: Fill in 4 essential questions about your business
Finish Setup: Your profile is ready to use
You can always add more information later from the Business Profile screen.
Tips for Better Answers
Be specific: "We're open Monday-Friday 9am-6pm" is better than "Regular business hours"
Keep it concise: The AI reads these answers aloud, so short answers work best
Update regularly: If your hours or services change, update your profile
Think like a caller: What questions do you get most often? Make sure those are answered
How the AI Uses Your Profile
When a caller asks a question, the AI:
Searches your Business Profile for relevant information
Formulates a natural response using that information
Delivers the answer conversationally
If the answer isn't in your profile, the AI will offer to take a message so you can follow up.