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Setting Up Your AI Receptionist

Nikita Podelenko avatar
Written by Nikita Podelenko
Updated over 2 weeks ago

Setting Up Your AI Receptionist

This guide explains how to set up call forwarding so your AI receptionist can answer calls on your behalf.

How It Works

SkipCalls works by forwarding your unanswered calls to our AI receptionist. When someone calls and you don't pick up, the call is redirected to your personal SkipCalls number where the AI answers professionally.

Starting the Setup

To begin setup:

  1. Open the SkipCalls app

  2. Go to the Settings tab

  3. Tap on Setup & Support

  4. Follow the guided setup wizard

Select Your Carrier

The app will ask you to select your mobile carrier (AT&T, Verizon, T-Mobile, etc.). We have pre-configured forwarding codes for most major carriers.

If your carrier isn't listed, tap "My carrier isn't here" and use our AI-powered search to find the correct forwarding codes for your provider.

Choose Forwarding Type

You can choose how calls are forwarded:

  • All Unanswered Calls: Forwards calls when you don't answer, are busy, or out of reach (recommended)

  • When Busy: Only forwards when you're on another call

  • When Unreachable: Only forwards when your phone is off or has no signal

  • No Answer: Only forwards after your phone rings for a set time

Dial the Forwarding Code

The app will display a code to dial on your phone. For example:

*61*+1234567890#

Simply tap the code to open your phone dialer with it pre-filled, then press call. You'll hear a confirmation tone or message from your carrier.

For iPhone Users: Disable Live Voicemail

If you're on iOS 17 or later, you need to disable Apple's Live Voicemail feature for SkipCalls to work properly:

  1. Open Settings on your iPhone

  2. Go to Phone → Live Voicemail

  3. Turn off Live Voicemail

This ensures calls are forwarded to SkipCalls instead of Apple's built-in voicemail.

Test Your Setup

After completing the setup, we recommend testing:

  1. Go to Settings → Setup & Support

  2. Tap Test Call

  3. The app will call your phone — let it ring without answering

  4. Your AI receptionist should pick up and greet you

Troubleshooting

If calls aren't being forwarded:

  • Make sure you dialed the forwarding code correctly

  • Check that your carrier supports call forwarding

  • Verify Live Voicemail is disabled (iPhone only)

  • Try dialing the cancellation code first, then re-enable forwarding

Need help? Tap the Help button in the app to chat with our support team.

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