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Mobile App vs Web App

Nikita Podelenko avatar
Written by Nikita Podelenko
Updated over 2 weeks ago

Overview

SkipCalls is available as both a mobile app (iOS and Android) and a web app. Each platform is designed for different use cases - the mobile app provides a streamlined experience for quick setup and on-the-go management, while the web app offers the full suite of advanced features.

Quick Comparison

Feature

Mobile App

Web App

Number of agents

1

Unlimited

Phone numbers

1 (assigned at setup)

Multiple (buy as needed)

Agent name & voice

Yes

Yes

Agent instructions

Yes

Yes

Business Profile

Yes

Yes

Knowledge Base

No

Yes

Data Collection

Yes

Yes

Call Evaluations

Yes

Yes

Call Transfer

Yes

Yes

SMS conversations

Yes

Yes

Push notifications

Yes

No

Google Calendar

Yes

Yes

Calendly

No

Yes

Cal.com

No

Yes

Square Appointments

No

Yes

Salesforce

No

Yes

HubSpot

No

Yes

kvCORE / BoldTrail

No

Yes

GoHighLevel

No

Yes

Zapier

No

Yes

Webhooks

No

Yes

Team accounts

No

Yes

Mobile App

The mobile app is perfect for:

  • Quick initial setup

  • Monitoring calls on the go

  • Chatting with customers via SMS

  • Receiving push notifications for new calls

  • Basic agent configuration

What You Can Do

  • Set up your agent - Configure name, voice, and instructions

  • Business Profile - Add your business information for context

  • View call history - See all incoming and outgoing calls

  • SMS conversations - Chat with customers who called or texted

  • Data collection - Collect information from callers

  • Call evaluations - Set up automatic call scoring

  • Call transfer - Forward calls to your personal number

  • Google Calendar - Connect for appointment booking

  • Push notifications - Get alerted for new calls and messages

Limitations

  • One AI agent only

  • One phone number (assigned when you sign up)

  • Google Calendar only (no Calendly, Cal.com, or Square)

  • No CRM integrations

  • No Knowledge Base (use Business Profile instead)

  • No team collaboration features

  • No Zapier or webhook automations

Web App

The web app is ideal for:

  • Businesses needing multiple agents or phone numbers

  • Advanced integrations with CRMs and calendars

  • Team collaboration

  • Detailed Knowledge Base creation

  • Custom automations via Zapier or webhooks

What You Can Do

Everything in the mobile app, plus:

  • Multiple agents - Create specialized agents for different purposes

  • Multiple phone numbers - Buy and manage as many numbers as you need

  • Knowledge Base - Upload documents, add URLs, create detailed FAQs

  • All calendar integrations - Google Calendar, Calendly, Cal.com, Square Appointments

  • CRM integrations - Salesforce, HubSpot, kvCORE/BoldTrail, GoHighLevel

  • Zapier - Connect to 5,000+ apps

  • Webhooks - Build custom integrations

  • Team accounts - Invite colleagues to collaborate

Which Should I Use?

Start with Mobile if:

  • You're a solo professional or small business

  • You need a quick, simple setup

  • One phone number is enough

  • You only need Google Calendar

  • You want push notifications on your phone

Use Web App if:

  • You need multiple agents or phone numbers

  • You want to integrate with CRMs

  • You need Calendly, Cal.com, or Square for booking

  • You want to invite team members

  • You need detailed Knowledge Base with documents

  • You want to automate with Zapier or webhooks

Using Both Together

You can use both platforms with the same account. However, the mobile app is optimized for single-agent setups.

If you have one agent: Both apps work seamlessly together. Configure in web, monitor on mobile, get push notifications - everything syncs perfectly.

If you have multiple agents: The mobile app will still work, but with limitations:

  • You'll receive push notifications for all calls across all agents

  • You can view call history and SMS conversations

  • Agent settings and configuration won't display properly for multiple agents

  • For full control, use the web app

Recommendation: If you're using multiple agents, stick to the web app for configuration and management. Use the mobile app primarily for notifications and quick access to conversations.

Getting Started

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