Your Business Profile is a simple list of questions and answers about your business. It's the fastest way to get your AI receptionist ready to answer calls — no documents to upload or format.
Watch: fill in your Business Profile in 1 minute
Business Profile or Knowledge Base?
Both teach your receptionist about your business, but they work differently:
Business Profile — short questions and answers. Your receptionist always has them in mind, so it answers instantly. Best for hours, address, prices, services, and other quick facts.
Knowledge Base — longer documents and pages your receptionist searches when a caller asks something specific. Best for menus, full price lists, manuals, catalogs, and policies. Searching takes a moment during the call.
Rule of thumb: if the answer fits in a sentence or two, put it in your Business Profile. If it's a document or a long list, put it in your Knowledge Base. Most businesses use both.
Not sure? Click Business Profile or Knowledge Base? at the top of either page.
Get started
On the web dashboard, click Business Profile in the left menu.
Choose your type of business. Search the list or type your own description, then click Continue. You'll get questions that fit your business, plus a few core questions every business needs.
Answer the questions. Click an answer and type. Each answer saves automatically a moment after you stop typing — there's no Save button.
Check what's left. Click the Unanswered tab to see only the questions that still need an answer.
Add your own questions
If callers ask something that isn't on the list:
Click Add a question at the bottom of the list, or Add question at the top.
Question: write it the way a customer would ask, for example "Do you have free parking?"
Answer: write exactly what you want your receptionist to say.
To delete one of your own questions, click its trash icon and confirm.
Save time
Use the Fill it in faster panel on the right:
Interview with your receptionist — a quick chat that asks your remaining questions one at a time.
Import a website or file — pulls answers from your website or a PDF, Word, Excel, text, or image file. It adds new questions and never changes answers you already have.
Tips for great answers
Speak naturally: write the answer the way you'd want it said to a customer.
Be clear and complete: include the details a caller needs, nothing they don't.
Keep it short: your receptionist reads the whole answer. You'll see a reminder if an answer gets long.
Example
Question: "What are your business hours?"
Good answer: "We're open Monday through Friday from 9 AM to 6 PM, and Saturday from 10 AM to 4 PM. We're closed on Sundays."
Your receptionists use it automatically
Business Profile is turned on for every receptionist by default — there's nothing to connect. If you have more than one receptionist and want one to stop using these answers, open Receptionists that use these answers on the Business Profile page and switch it off. You can also use the Business Profile switch in that receptionist's Tools section.
Plans
Business Profile is included with every SkipCalls plan. Some plans allow up to 20 questions; if you reach the limit, combine or delete a question, or upgrade for unlimited questions.