Connect Square Appointments so your receptionist can check your real availability and book appointments straight into Square while the caller is still on the phone.
Before you start
A Square account with Square Appointments turned on.
At least one business location in Square.
At least one bookable service at that location.
An active SkipCalls subscription.
Connect Square
In the web dashboard, open Tools & Setup → Appointments and switch to the Booking systems tab.
Click Connect calendar and choose Square Bookings.
Sign in to Square in the window that opens and approve access.
Back in SkipCalls, the Setup Square Bookings window opens. Pick your Location and click Next.
Tick the services your receptionist can book (or Select All), then click Import.
Each service you imported now shows up as its own entry in the Booking systems list.
If you closed the setup window early, you will see Finish Square setup at the top of the Booking systems tab. Click Finish setup to pick your location and services.
Choose which receptionists can book
On the Booking systems tab, find the Square service.
Click Manage, tick each receptionist that should book it, and click Save changes.
Make a test call and book an appointment.
Business hours, time zone, and appointment length come from your Square account, so change them in Square. In SkipCalls you can still add booking rules for your receptionist on the receptionist's Booking tab.
The ⋯ menu next to each service lets you Disable for AI (pause booking), Enable for AI, or Remove from SkipCalls.
Troubleshooting
"No locations found": make sure your Square account has at least one active location with Square Appointments turned on.
"No bookable services found for this location": check that your services are active, bookable, and assigned to the location you picked.
Added a new service in Square? Under Connected accounts on the Booking systems tab, click the sync button next to your Square account.
Reconnect notice: if Square access expires, a Reconnect notice appears at the top of the page. Click it and sign in again.
For all booking settings and how booking works on a call, see Appointment Booking: Connect Your Calendar So Your Receptionist Can Book.