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How can I request a refund for my SkipCalls subscription?

Nikita Podelenko avatar
Written by Nikita Podelenko
Updated over 2 weeks ago

Because all payments are processed through the App Store (iOS) or Google Play (Android), refund requests must be submitted directly to Apple or Google — not to SkipCalls.

Each platform has its own refund policy and review process.

Before requesting a refund

Step 1: Cancel your subscription

To avoid future charges, cancel your subscription first:

On iPhone/iPad:

  1. Open Settings → tap your name → Subscriptions

  2. Tap SkipCalls

  3. Tap Cancel Subscription

On Android:

  1. Open Google Play Store → tap your profile icon

  2. Go to Payments & subscriptions → Subscriptions

  3. Tap SkipCalls → Cancel subscription

👉 See: How do I cancel my SkipCalls subscription?

You'll keep access until the end of your current billing period.

How to request a refund

For Apple App Store (iOS)

Option 1: Via reportaproblem.apple.com

  1. Go to reportaproblem.apple.com

  2. Sign in with your Apple ID

  3. Find the SkipCalls purchase in your history

  4. Click Report a Problem next to it

  5. Select Request a refund and choose your reason

  6. Submit the request

Option 2: Via Apple Support

  1. Go to support.apple.com

  2. Choose Billing & Subscriptions

  3. Select Request a refund

  4. Follow the prompts

Apple's refund policy: Apple reviews all requests individually. Refunds are typically approved for accidental purchases, technical issues, or charges within the last 90 days.

For Google Play (Android)

Option 1: Via Google Play website

  1. Go to play.google.com/store/account/orderhistory

  2. Sign in with your Google account

  3. Find the SkipCalls subscription charge

  4. Click Report a problem → select I'd like to request a refund

  5. Fill out the form and submit

Option 2: Via Google Play app

  1. Open Google Play Store

  2. Tap your profile icon → Payments & subscriptions

  3. Tap Budget & history → find the SkipCalls charge

  4. Tap Refund

Google's refund policy:

  • Within 48 hours: Usually auto-approved

  • After 48 hours: Reviewed case-by-case (up to 4 business days)

Refund eligibility

Refunds are more likely to be approved if:

  • Recent purchase: Within 48 hours (Google) or 90 days (Apple)

  • Minimal usage: Little to no use of premium features

  • Technical issues: App didn't work as expected

  • Accidental purchase: Unintended subscription activation

Note: Apple and Google make the final decision. SkipCalls cannot process refunds for in-app purchases.

Common refund scenarios

Scenario 1: Accidental purchase

If you or a child accidentally subscribed:

  • Select "Accidental purchase" as the reason

  • Explain briefly what happened

  • These are commonly approved, especially for recent charges

Scenario 2: App didn't work

If SkipCalls had technical issues:

  • Select "Doesn't work as expected"

  • Describe the specific problem

  • Include device model and OS version if possible

Scenario 3: Charged after canceling

If you were charged after canceling:

  • Check your subscription status in Settings

  • Ensure cancellation was confirmed before the renewal date

  • Submit request with cancellation confirmation if available

Scenario 4: Forgot to cancel free trial

If your trial converted to paid:

  • Request refund as soon as possible

  • Select "I didn't mean to renew"

  • First-time cases are often approved

Refund processing time

Once approved:

  • Apple: 3-5 business days (credit card) or up to 30 days (other methods)

  • Google: 3-5 business days

  • Refund goes back to your original payment method

  • You'll receive an email confirmation from Apple/Google

If your refund is denied

If Apple or Google denies your request:

  • Apple: You can request a second review or contact Apple Support directly

  • Google: Contact Google Play Support for assistance

  • Cancel your subscription to prevent future charges

  • Contact SkipCalls support — we may be able to help escalate

SkipCalls support can help with

While we can't process refunds directly, we can help troubleshoot technical issues before you request a refund. Contact us at Settings → Support in the app.

FAQ

Why can't SkipCalls refund me directly?

Apple and Google handle all payment processing for in-app subscriptions. Only they can issue refunds for charges made through their platforms.

Will I lose access immediately after a refund?

Yes. Once a refund is processed, your premium access will be revoked.

Can I get a partial refund?

Apple and Google typically issue full refunds only. Partial refunds are rare.

What if I subscribed on both platforms?

You need to request refunds from each platform separately for their respective charges.

How do I know which platform I used?

Check your email for purchase receipts from either Apple or Google, or look in your subscription settings on each device.

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