Skip to main content

How can I request a refund for my SkipCalls subscription?

Nikita Podelenko avatar
Written by Nikita Podelenko
Updated this week

Because all payments are processed through the App Store (iOS) or Google Play (Android), refund requests must be submitted directly to Apple or Google — not to SkipCalls.

Each platform has its own refund policy and review process.

Before requesting a refund

Step 1: Cancel your subscription

To avoid future charges, cancel your subscription first:

On iPhone/iPad:

  1. Open Settings → tap your name → Subscriptions

  2. Tap SkipCalls

  3. Tap Cancel Subscription

On Android:

  1. Open Google Play Store → tap your profile icon

  2. Go to Payments & subscriptions → Subscriptions

  3. Tap SkipCalls → Cancel subscription

👉 See: How do I cancel my SkipCalls subscription?

You'll keep access until the end of your current billing period.

How to request a refund

For Apple App Store (iOS)

Option 1: Via reportaproblem.apple.com

  1. Go to reportaproblem.apple.com

  2. Sign in with your Apple ID

  3. Find the SkipCalls purchase in your history

  4. Click Report a Problem next to it

  5. Select Request a refund and choose your reason

  6. Submit the request

Option 2: Via Apple Support

  1. Go to support.apple.com

  2. Choose Billing & Subscriptions

  3. Select Request a refund

  4. Follow the prompts

Apple's refund policy: Apple reviews all requests individually. Refunds are typically approved for accidental purchases, technical issues, or charges within the last 90 days.

For Google Play (Android)

Option 1: Via Google Play website

  1. Go to play.google.com/store/account/orderhistory

  2. Sign in with your Google account

  3. Find the SkipCalls subscription charge

  4. Click Report a problem → select I'd like to request a refund

  5. Fill out the form and submit

Option 2: Via Google Play app

  1. Open Google Play Store

  2. Tap your profile icon → Payments & subscriptions

  3. Tap Budget & history → find the SkipCalls charge

  4. Tap Refund

Google's refund policy:

  • Within 48 hours: Usually auto-approved

  • After 48 hours: Reviewed case-by-case (up to 4 business days)

Refund eligibility

Refunds are more likely to be approved if:

  • Recent purchase: Within 48 hours (Google) or 90 days (Apple)

  • Minimal usage: Little to no use of premium features

  • Technical issues: App didn't work as expected

  • Accidental purchase: Unintended subscription activation

Note: Apple and Google make the final decision. SkipCalls cannot process refunds for in-app purchases.

Common refund scenarios

Scenario 1: Accidental purchase

If you or a child accidentally subscribed:

  • Select "Accidental purchase" as the reason

  • Explain briefly what happened

  • These are commonly approved, especially for recent charges

Scenario 2: App didn't work

If SkipCalls had technical issues:

  • Select "Doesn't work as expected"

  • Describe the specific problem

  • Include device model and OS version if possible

Scenario 3: Charged after canceling

If you were charged after canceling:

  • Check your subscription status in Settings

  • Ensure cancellation was confirmed before the renewal date

  • Submit request with cancellation confirmation if available

Scenario 4: Forgot to cancel free trial

If your trial converted to paid:

  • Request refund as soon as possible

  • Select "I didn't mean to renew"

  • First-time cases are often approved

Refund processing time

Once approved:

  • Apple: 3-5 business days (credit card) or up to 30 days (other methods)

  • Google: 3-5 business days

  • Refund goes back to your original payment method

  • You'll receive an email confirmation from Apple/Google

If your refund is denied

If Apple or Google denies your request:

  • Apple: You can request a second review or contact Apple Support directly

  • Google: Contact Google Play Support for assistance

  • Cancel your subscription to prevent future charges

  • Contact SkipCalls support — we may be able to help escalate

SkipCalls support can help with

While we can't process refunds directly, we can help troubleshoot technical issues before you request a refund. Contact us at Settings → Support in the app.

FAQ

Why can't SkipCalls refund me directly?

Apple and Google handle all payment processing for in-app subscriptions. Only they can issue refunds for charges made through their platforms.

Will I lose access immediately after a refund?

Yes. Once a refund is processed, your premium access will be revoked.

Can I get a partial refund?

Apple and Google typically issue full refunds only. Partial refunds are rare.

What if I subscribed on both platforms?

You need to request refunds from each platform separately for their respective charges.

How do I know which platform I used?

Check your email for purchase receipts from either Apple or Google, or look in your subscription settings on each device.

Did this answer your question?