You can delete your SkipCalls account yourself from the web dashboard or the mobile app. Deleting your account is permanent: your calls, recordings, transcripts, receptionists, customers, and settings are removed and can't be recovered.
Before you delete
Cancel your subscription. Deleting your account does not cancel billing on its own.
Subscribed on the web: click Billing in the left sidebar and cancel your plan there.
Subscribed in the iPhone or Android app: cancel in your phone's subscription settings. On iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions.
Turn off call forwarding on your phone. Otherwise, missed calls will keep going to a number that no longer answers. In the mobile app, go to Settings → Receptionist Settings → Setup & Help → Pause AI to see the code that turns off forwarding for your carrier. Not sure? Ask your carrier.
Release your phone numbers on the Phone Numbers page if you rented any on the web dashboard.
Delete your account on the web
Click your name at the bottom of the left sidebar to open your Profile.
Open Delete Account.
Check that both safety checks are green: No renewing subscription and No rented phone numbers. If one isn't, use the link next to it to fix it.
Tick I've turned off call forwarding at my carrier.
Type delete to confirm, then click Delete my account.
Delete your account in the mobile app
Go to the Settings tab and tap Profile & Account.
Scroll down and tap Delete Account.
Pick the reason you're leaving and tap Next. Your answer helps us improve.
Read the warnings, tick the confirmation boxes, and confirm. If you still have an active subscription, use the Cancel subscription link on this screen first.
Would pausing work instead?
If you just need a break, you don't have to delete anything:
Pause AI (in the app under Setup & Help) shows you how to turn off forwarding so calls ring your phone again. Nothing is deleted.
Cancel your subscription and keep your account. Your history stays, and you can come back anytime.
FAQ
Will I get a refund if I delete my account?
Deleting your account doesn't trigger a refund. If you think you're owed one, contact support before you delete.
Can I recover my account after deleting it?
No. If you sign up again later, you'll start fresh with no previous data.
I don't see the delete option.
Contact our team from Support in the app or the chat on the web dashboard, or email [email protected], and we'll help.