What your AI Receptionist does
Your AI Receptionist acts as a smart assistant that:
Answers incoming calls and collects important information from callers
Transfers calls to your preferred number when needed
Sends follow-up text messages after calls (optional)
Integrates with your Google Calendar to manage appointments
You can personalize what it says, how it sounds, and what information it collects, directly from your SkipCalls app.
AI Receptionist vs Traditional Voicemail
Your AI Receptionist in SkipCalls replaces traditional voicemail with intelligent, real-time conversations:
The AI Receptionist holds live, natural conversations with your callers - it asks questions, collects details, and can follow up automatically.
Traditional Voicemail simply plays a pre-recorded greeting and records an audio message after the beep.
The AI Receptionist learns from your Business Profile and settings, so it can respond naturally and in line with your business needs.
Your receptionist uses your chosen voice and follows your custom instructions to represent your business professionally.
How to activate your AI Receptionist
Open the Settings tab (bottom navigation)
Scroll to the Receptionist Settings section
Tap on AI Receptionist to open settings
Complete the Setup & Support steps if you see a "not active" status
Follow the setup wizard to configure call forwarding to your SkipCalls number
That's it! Your AI receptionist is now ready to handle incoming calls according to your settings.
Note: You'll need to complete the phone setup process to activate your receptionist. This involves configuring call forwarding from your main number to your SkipCalls number. The app provides step-by-step instructions based on your carrier.
Tip: You can check your receptionist's status at any time in Settings. Look for the status indicator next to "AI Receptionist" - it should show "Active" in green when everything is working.
Configure your AI Receptionist
Once activated, customize your receptionist's behavior:
Basic Settings
Name - Set what your receptionist calls itself (e.g., "Sarah", "Assistant", your business name)
Voice - Choose from multiple voice options to match your brand
SkipCalls Number - A dedicated phone number for your receptionist (can be shared as a backup number)
Advanced Settings
Instructions & Greetings - Customize what your receptionist says and how it handles different situations
Business Profile - Add Q&A pairs so your receptionist knows how to answer common questions about your business
Call Transfer - Configure a phone number where calls can be transferred if needed
After Call Text - Set up an automatic SMS message sent to callers after each call
Integrations
Google Calendar - Connect your calendar so the receptionist can check availability and schedule appointments
Knowledge Base - (Coming Soon) Add detailed information about your business, services, and policies
Next steps
Now that your AI Receptionist is set up, you can:
Customize Instructions - Tell your receptionist exactly how to greet callers and what information to collect
Add Business Details - Use the Business Profile feature to teach your receptionist about your services, hours, and policies
Connect Your Calendar - Enable appointment scheduling by connecting Google Calendar
Test Your Setup - Call your SkipCalls number to experience how your receptionist handles calls
Review Call History - Check the History tab to see transcripts and summaries of all handled calls
Pro Tips:
Start with clear, simple instructions and refine based on actual call experiences
Review call transcripts regularly to identify opportunities to improve responses
Add Q&A pairs for your most frequently asked questions
Test changes by calling your SkipCalls number yourself before sharing it widely
Use the After Call Text feature to provide additional information or links to callers
Monitoring and Management
Your AI Receptionist runs automatically once configured. To monitor its performance:
Go to the History tab to see all incoming calls
Review call transcripts, summaries, and collected information
Check the status indicator in Settings if calls aren't being handled as expected
Adjust instructions based on real call patterns
The AI Receptionist status can show:
Active (green) - Everything is working correctly
Setup Required (orange) - Additional configuration needed
Not Connected (red) - Call forwarding not properly configured
If you see anything other than "Active", tap "Setup & Support" for troubleshooting guidance.